Order Unlimited

Technical Specifications

Standard Plan Features

Unlimited data (at reduced speeds if you use all of your high-speed data allotment), Unlimited Music and Video with over 50 services available on your device without using your high-speed data *(2GB plan excepted), Voice over LTE, WiFi calling, Tethering/Hotspot - view a list of services

Maximum Speed

300 mbit/s (on supported devices; gigabit LTE is on the way!)

Average Speed

Nationwide average 22mbit/s based on Ookla Speed Tests (as of EOY2016). Actual speeds may vary according to location, indoors/outdoors, velocity, signal strength, localized events & your device.

Delivery

AWS Bands 2 (1900 MHz), 4 (1700 MHz); AWS Band 12 (700 MHz block A) in extended-range LTE coverage areas (on compatible devices).

Coverage

Combined coverage on all bands of 314 million people nationwide, 224 million people (and counting) covered with Band 12 (April 2017)

Hardware

BYOD (Bring your own device)To activate, call us from any working phone, then simply insert your Hayai SIM card in to your phone and turn it on. Services are usually activated within 30 minutes (8am-8pm ET). If you need assistance choosing a phone to purchase, we can help you pick the best phone to suit you and your budget, even if you don't buy it from us. Contact us for more information).

Validity

"Month" is defined as 30 Days; subscriptions will auto-renew using payment information kept by our payment processor.

Billing Terms

Prepaid. Plan upgrades performed mid-cycle will be pro-rated from the date of change to the following billing cycle, plan downgrades will only be effected at the beginning of the next billing cycle.

One-time activation fee
(including SIM card & shipping)

$29.95 (waived with a 12-month commitment or if activating 25 lines or more).

Overages/Tethering & Fair Usage Policy

Limited plans: Usage & tethering up to high-speed data allotment, 128kbit/s once exhausted.
Unlimited plans: The top 3% of customers who use more than 32 GB of data in a billing cycle (not including select music & video services) may experience QoS de-prioritization (as compared to other customers) until the next billing cycle, resulting in minor speed reductions during periods when competing network demands and/or localized congestion occurs (this does *not* mean speeds are throttled to 128k until the next billing cycle, it is time, location & resource based network management). Tethering allowance (i.e. using your phone as a hotspot or modem) on unlimited plans is up to 14GB, thereafter speeds may be reduced to 2G (128k) unlimited at 3G speeds.

Contract Terms & Early Termination Fee

Month to Month contract with minimum 14 days notice required to terminate. No refunds if account or line is terminated or ported during the bill cycle.

Unlike our competitors, Hayai doesn't hide behind promotional deals that are only good for a few months before you're locked in to a long-term contract paying twice what you signed up for, and all taxes and fees are averaged out across the nation and included in all of Hayai's advertised prices - so even though we itemize everything on your bill, there's no surprises about what you'll be paying. Simple for you, simple for us.

All prices now include overage protection!

Once you reach your high-speed data allowance, your speed will be adjusted to 2G or 3G.

Create your own family plan!

Add up to 9 additional lines for just $20 per line! Simply adjust the quantity at the checkout.

Technical Specifications

Standard Plan Features

No contract, Unlimited data (at reduced speeds if you use all of your high-speed data allotment) available (+$10/month NOW INCLUDED!)

Maximum Speed

10Mbit/s (3G) or 100Mbit/s (LTE)

Expected Speed

Nationwide average 19mbit/s based on Ookla Speed Tests (as of EOY2016). Actual speeds may vary according to location, indoors/outdoors, velocity, signal strength, localized events & your device.

Delivery

GSM 3G/4G LTE Network

Coverage

Nationwide - 3G (UMTS/HSPA+) on 850/1900MHz; LTE primarily on bands 2 & 4 with additional coverage on bands 5 & 17

Hardware

BYOD (Bring your own device). To activate, call us from any working phone, then simply insert your Hayai SIM card in to your phone and turn it on. Services are usually activated within 30 minutes (8am-8pm ET). If you need assistance choosing a phone to purchase, we can help you pick the best phone to suit you and your budget, even if you don't buy it from us. Contact us for more information).

Validity

"Month" is defined as 30 Days.

Billing Terms

Prepaid - default billing cycle is pro-rated to the 1st day of the month with subsequent invoices posted on the 1st day of the month, due by the 10th. First invoice includes any one-time fees, pro-rated partial month plus following month of service. Billing cycle can be optionally modified to a 30 day cycle based on the date of activation. $5 per line may be assessed for missed/late payments, other fees may apply for returned payments.

One-time activation fee
(including SIM card & shipping)

$29.95 (waived if activating 4 or more devices simultaneously). $59.95 if porting your number (50% off if porting 4 or more devices simultaneously).

Overages/Tethering & Fair Usage Policy

Data plans: Data overage at $20/GB.
Overage protection: Add to any data plan for just $11.50 per month!
Usage & tethering up to high-speed data allotment, 128kbit/s once exhausted.

Contract Terms & Early Termination Fee

Month to Month contract with minimum 14 days notice required to terminate. No refunds if account or line is terminated or ported during the bill cycle.

Unlike our competitors, Hayai doesn't hide behind promotional deals that are only good for a few months before you're locked in to a long-term contract paying twice what you signed up for, and all taxes and fees are averaged out across the nation and included in all of Hayai's advertised prices - so even though we itemize everything on your bill, there's no surprises about what you'll be paying. Simple for you, simple for us.